Contact / 支持

Contact NeedFuse support

For account, billing, subscription, AI analysis, and provider setup issues, write to support@needfuse.com.

Support email

support@needfuse.com is the primary support channel for the MVP. Include your account email and the page or workflow where the issue happened.

Billing and Creem

For Creem checkout, subscription portal, Boost quota, or webhook sync issues, include the plan name, product, checkout id, and the time of purchase when possible.

AI provider setup

For DeepSeek, Brave Search, or OpenAI Realtime problems, include whether the error happened during analysis, Deep Pack, or voice transcription.

Subscription cancellation

Use the billing dashboard or Creem customer portal for subscription changes. If the portal is unavailable, email support with your account email and subscription id.